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Policies & Procedures

Money-back Guarantee

My 30-day money-back guarantee is contingent on the client demonstrating that they have done the work agreed to in our sessions. All results come from the client's application and the coach cannot be responsible for a lack of effort. Further information is included in our coaching agreement. .

Confidentiality

Storage of information

The coaching relationship, as well as all information (documented or verbal) that the Client shares with
the Coach as part of this relationship, is bound by the principles of confidentiality set forth in the ICF
Code of Ethics. However, please be aware that the Coach-Client relationship is not considered a legally
confidential relationship (like the medical and legal professions) and thus communications are not
subject to the protection of any legally recognized privilege. The Coach agrees not to disclose any
information pertaining to the Client without the Client’s written consent. The Coach will not disclose
the Client’s name as a reference without the Client’s consent.


Confidential Information does not include information that: (a) was in the Coach’s possession prior to
its being furnished by the Client; (b) is generally known to the public or in the Client’s industry; (c) is
obtained by the Coach from a third party, without breach of any obligation to the Client; (d) is
independently developed by the Coach without use of or reference to the Client’s confidential
information; or (e) the Coach is required by statute, lawfully issued subpoena, or by court order to
disclose; (f) is disclosed to the Coach and as a result of such disclosure the Coach reasonably believes
there to be an imminent or likely risk of danger or harm to the Client or others; and (g) involves illegal
activity. The Client also acknowledges his or her continuing obligation to raise any confidentiality
questions or concerns with the Coach in a timely manner.


Release of Information (Optional, based upon specific situation)
The Coach engages in training and continuing education pursuing and/or maintaining ICF
(International Coach Federation) Credentials. That process requires the names and contact information
of all Clients for possible verification by ICF. By signing our agreement, you agree to have only your
name, contact information and start and end dates of coaching shared with ICF staff members and/or other parties involved in this process for the sole and necessary purpose of verifying the coaching relationship, no personal notes will be shared.

According to the ethics of our profession, topics may be anonymously and hypothetically shared with
other coaching professionals for training, supervision, mentoring, evaluation, and for coach
professional development and/or consultation purposes.

 

All information is kept in accordance with Australian law, which requires that the storage of confidential digital client data be held on a password-protected computer. Physical copies (if needed) will be locked in a cabinet as required by law.

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